Shipments and returns

Your pack shipment

Please Check the Banner at the top of any page as there may, occasionally, be a delay in shipping because we are abroad meeting suppliers etc.

Standard shipping takes between 3 and 5 days.

The cost for standard delivery is free for orders of £15.00 or more

Orders of less than £15.00 incur a standard delivery charge of £2.50

The cost for Overnight delivery is £7.50 .   We use the APC Overnight service to ensure that products spend as little time as possible in transit.

Certain products (meats, cheeses etc) may only be delivered via overnight service.

Packages are generally dispatched on the day following receipt of payment. 

Orders made after Midday on a thursday will be shipped on the following monday.

Overnight Delivery will require signature.

We cannot group two distinct orders placed separately, and shipping fees (where relevant) will apply to each individual order.  Large orders which require shipment in more than one package will NOT involve further shipping costs.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected. Certain Items (eg ham and cheese) will be shipped chilled.  These will be shipped using our overnight service.  Mixed orders which include such items will be shipped together in cool boxes. Free delivery is not possible for any order which includes perishable products. 

We use food standard cooling packs and, wherever possible, biodegradable packing material, bubble wrap etc.

Some Items (eg whole hams) will be shipped direct by the supplier to the customer in order to avoid undue delays.

 It is not possible for us to accept returns on food items.  However, if you are not completely satisfied with the service that you receive from Mediterranean Luxury Foods, please contact us as soon as possible so that we are able to address your complaint without delay.


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(+44) 01347 825253

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